A sizing chart is available on every product page that offers size options. Please keep in mind, one size fits most, will not have a size chart available, but in most cases the product description will have a range of sizes the costume should comfortably fit. When in doubt about what size to order, it's usually best to order the larger size. Please note that bodysuit costumes such as many superhero costumes are meant to be tight fitting.

If you are able to add the item to your cart, the item is in stock. If the item is out of stock, you will see an 'out of stock' notice posted on the item's web page and the add button will be disabled.
Please note: it may be posted that there are only a few of a specific item in stock. On rare occasions, the item may go out of stock after you order. If this is the case, you will receive notice from customer service in a timely manner so you may choose another item.

If an item has an 'out of stock' notice posted, this item will likely remain out of stock for an indefinite amount of time. Our distributors do not restock out of stock items in a timely manner. On occasion, the stock of these items is replenished. Customers can check the site weekly to see if the item has been made in stock.

After clicking the 'Place Order' button, you will be taken to a screen that verifies your purchase and gives you both your order number and customer number. You will promptly receive a confirmation email at the email address you entered during the checkout process. This confirmation email reviews the details of your order to ensure that you placed the order exactly as intended. Your email address is associated with your account and will be the main mode of communication between you and CostumeStore.com. You will also receive an email confirming when your order has shipped from our warehouse.

CostumeStore.com has taken every precaution to ensure our customers' safety and security on our site. We have safeguarded every aspect of the site so you have a completely safe experience when shopping at CostumeStore.com. You can feel comfortable knowing that CostumeStore is secured by VeriSign. CostumeStore.com is also certified HackerSafe by McAfee Secure. You and your information are actually safer ordering online when the site is secured.
However, if you are still reluctant to purchase online, you are welcome to contact us by phone. Simply have your desired item names and product ID numbers ready when you contact us.
Please keep in mind, the quickest way to get your costumes is to order online as it is available 24 hours a day, 7 days a week. You may also phone CostumeStore if you need assistance finding an item or creating a costume ensemble.
Email:   customerservice@costumestore.com
Phone:  1-800-909-STORE  (7867)
Hours:  9:00am - 5:00pm Monday - Friday, Central standard time

No. We have set up our system to automatically begin the fulfillment and shipping process as quickly as possible, thus CostumeStore orders are processed immediately. After your order has been placed, it is impossible to make changes to or cancel your order once it has been submitted to our website. To ensure that you do not need to make changes to your order, please double-check your billing information, shipping information, shipping method, and the details of the items in your shopping cart: item name, sizing, and color if necessary.
If you have placed an order and no longer wish to receive it, the order will still be shipped to you. Simply refuse the shipment by the mail carrier, and the package will be sent back to our warehouse. Please keep in mind that a refund following a refused shipment can take up to 2 weeks to process outside of the Halloween season. Refused shipments are also subject to the 15% restocking fee and $5 handling fee, and CostumeStore cannot reimburse for costs of shipping.

We apologize for any inconvenience this may cause.  

Our website displays the most current information available regarding prices and stock.
Please note: it may be posted that there are only a few of a specific item left in stock. On rare occasions, the item may go out of stock after you order. If this is the case, you will receive notice from customer service in a timely manner so you may choose another item.

If you still have questions, please contact us:
E-Mail: customerservice@costumestore.com
Phone: 1-800-909-STORE (7867)
Hours: 9am-5pm Monday-Friday, Central time

Most orders ship out within 24 hours of placing your order. In general, orders placed before 3:00pm central time will ship out same-day.
This 24 hour processing time does NOT apply to:
   -   Halloween season (September 15th - October 31st)
   -   orders placed on Saturdays, Sundays, and holidays. Orders placed on these days will ship out
           the following business day
   -   orders where an issue has been found (i.e. with inventory or shipping)
  
Please note: UPS shipping options do not include weekends. For example, if you place your order on a Friday and select 'UPS Next Day Air' as your shipping method, your order will be set for delivery on the following business day - not Saturday.

IMPORTANT:  Regarding shipping methods, CostumeStore.com suggests purchasing a UPS carrier method of shipping because it can be guaranteed. If a customer should choose to purchase the USPS non-guaranteed shipping method and the customer's shipment is lost or damaged, CostumeStore is not liable for a replacement shipment.

Yes, CostumeStore.com ships retail packages to most countries internationally.
 Orders placed for delivery outside the continental United States may be subject to tariffs, duties, and/or taxes upon delivery and are the sole responsibility of the customer.

Shipping options for international delivery will be provided during your checkout. Shipping options and charges vary per destination. To see what your shipping options and cost would be for international delivery: simply add the items you wish to purchase to your shopping cart and begin the checkout process by entering your billing and shipping addresses. The next stage of checkout should be your available shipping options and charges per your shipping destination.

Most orders ship out within 24 business hours of being placed (see above for details).
Please note that orders placed during peak Halloween season may be delayed an additional 24 - 48 hours.

Once your order is processed and ready to ship, your delivery date will depend on the shipping method you choose and your delivery destination. Shipping time-frames are calculated in business days only. Any weekends and holidays during your shipping period should be added to your expectation of delivery date. For example: if you place your order on a Saturday or Sunday, or after 3:00pm central time on a Friday,  your order will not ship out until the following Monday.

For domestic orders:  CostumeStore generally offers UPS and USPS carrier shipping options.
UPS shipping options may include Ground, 2nd Day Air, and Next Day Air. UPS options can be guaranteed and tracked easily. As a reference, CostumeStore.com ships out of our warehouse in Charlotte, North Carolina.
- UPS Ground shipping time is determined by shipping distance and destination. You are welcome to consult customer service for the estimated Ground shipping time to your state.
- UPS 2nd Day Air delivers in 2 days after your order ships (prices may vary, does not include weekends).
- UPS Next Day Air delivers in 1 day after your order ships (prices may vary, does not include weekends).

USPS (postal service) shipping options may include Priority and Express. USPS shipping options cannot be guaranteed or tracked as easily. Depending on ship-to state, Priority delivers in 2 to 4 days after your order ships. Express delivers in 1 to 2 days after your order ships. Prices may vary depending on shipping distance.

Important note:  CostumeStore.com suggests purchasing a UPS carrier method of shipping because it can be guaranteed. If a customer should choose to purchase the USPS non-guaranteed shipping method and the customer's shipment is lost, CostumeStore is not liable for a replacement shipment or refunding the customer. We appreciate your understanding on this matter.

You can log into your account for a complete overview of each order and your entire order history. You can easily track your order on our website. For a shortcut to your orders, you can click the button near the top right of our website labeled 'Order Status'. Here you will be prompted for your email address and password to log in. 
You can also click on the link in the footer of any page on the site labeled 'Order Status/Tracking'. 

We will ship your order to the shipping address you provide during checkout. Please note that shipping to a Post Office Box (PO Box) will result in your order being shipped via regular USPS service. UPS cannot deliver to PO Boxes.  

CostumeStore shipping rates are calculated as Real Time shipping rates. Domestic Shipping and handling rates are determined by:

• -  Shipping destination
• -  Shipping option selected (standard or expedited)
• -  Total weight of all of the merchandise ordered
• (Most items are considered to be one pound or more each, as our shippers do not allow calculations based on fractions of a pound. Shipping and Handling charges for orders over 20 lbs. are calculated at a reduced rate.)

Please note: all orders are subject to verification.

We accept these major credit cards:
- Visa
- American Express
- MasterCard
- Discover
You may also use check cards to ATM cards if they are connected with one of the major credit card companies listed above.

We also accept these payment options:
- PayPal
- Google Checkout

We do NOT accept the following payment options:
- credit cards other than those listed above
- personal checks
- money orders
- gift cards

If you are a School or Organization, you may contact us at CostumeStore.com or order by purchase order. For purchase order instructions, please call us at 800-909-7867 Monday-Friday, 9:00am to 5:00pm Central time to speak with a representative.

International customers' note:
On some occasions, our credit card validation program cannot always validate credit cards issued by banks outside of the continental United States. CostumeStore must be able to validate the credit card associated with an order for that order to be completed. If your card cannot be validated and your credit card continues to decline, we apologize for this inconvenience.

We do not charge sales tax for most of our domestic orders. However, it is your responsibility to report the purchase and pay any applicable sales tax the next time you file your taxes for the year. If your order is shipping to a location in the state of Texas, you will be charged the applicable state sales tax.

International customers' note:
Orders placed for delivery outside the continental United States may be subject to tariffs, duties, and/or taxes upon delivery and are the sole responsibility of the customer.

If you still have questions, please contact us:
Via email: customerservice@costumestore.com
Via phone: 1-800-909-STORE (7867)
Monday - Friday, 9:00am to 5:00pm Central time

Log in to your account for a complete overview of each order and your entire order history. You can easily track your order on our website. You can click the button near the top right of our website labeled 'Order Status'. You can also click on the link in the footer of any page on the site labeled 'Order Status/Tracking'. You'll be able to check the status of an order, obtain tracking information, and view your shipping information.

The time it will take for you to receive your order depends upon the shipping destination and shipping method you select. If your shipping destination is the continental United States, we generally offer five shipping methods to suit any schedule including regular Ground, 2nd Day, and Next Day shipping. 
If your shipping destination is Canada, we offer both Expedited (1-3 business days) and Standard (3-8 business days) shipping.
If your shipping destination is outside the continental US, we offer Expedited Worldwide shipping which generally takes 3-5 business days as well as Standard Worldwide.

If you still need assistance, please contact us:
E-Mail: customerservice@costumestore.com
Phone: 1-800-909-STORE (800-909-7867)
Hours: 9am-5pm Monday-Friday
(Central Daylight Time)

At CostumeStore.com, we do our best to ensure your satisfaction when purchasing from us. However, if you feel that you need to return an item, we want to help make this an easy and hassle-free process for our customers. 

All orders placed during our Halloween season (September 15th through October 31st) are a FINAL sale. Regrettably, we cannot accept returns on items placed during this Halloween season. We apologize for any inconvenience.
Items returned without Customer Service authorization will not be eligible for a refund. Thank you very much.


To Return an item(s) outside of our Halloween season, please see our Return Policy for full return information :     http://www.costumestore.com/t-returns.aspx
If you cannot use the link above, simply click in the footer on the button labeled 'Return Policy'.


What if I received an incorrect item or size than what I ordered?
                 Please double-check your sales receipt to be sure that a mistake was made. Incorrect items must be reported to CostumeStore.com customer service immediately at customerservice@costumestore.com or by phone at 800-909-7867. Your email must include your name and order number, as well as the nature of the incorrect item. If the correct item is still in stock, we will replace and send the correct item promptly.

What if I need to exchange an item?
                If you need a different size of a costume or what a different costume altogether, simply place a new order. You can access your saved account information and place the new order by logging on using your email address and password. Simply click the 'Login' button at the top of any web page. To ensure that the desired costume(s) is not out of stock and that you receive it as soon as possible, you may want to place your new order as soon as you know you need a replacement. Then follow the steps in our Return Policy and mail CostumeStore your item(s). Returns associated with exchanges are subject to the same 15% restocking and $5 handling fees, and the cost of return shipping cannot be reimbursed.
You can also view our return policies here: http://www.costumestore.com/t-returns.aspx

Place your order on CostumeStore.com or with our Customer Service Department.
• Email the following information to customerservice@costumestore.com:
• Your CostumeStore.com order number
• The U.S. website address of the site where you found the lower price
• The total price to purchase the product, including shipping charges and taxes.
• The item name, ID or SKU number at the competitor's website.
• One of our Customer Service Representatives will verify the competitor's lower price and if applicable refund 110% of the difference to the original form of payment within 14 business days.

Please note:  this price guarantee cannot be applied during the Halloween season, September 15th through October 31st.

• The product must be an exact match to the one carried on CostumeStore.com and be in-stock and available for purchase at the other website.
• Shipping and handling charges and sales tax (if applicable) will be included in determining the price difference.
• Promotional codes or other discounts from the other website will not be included in determining the price difference.
• The competitor's product must be new and in its original packaging.
• The competitor cannot be an auction site.
• Does not apply to Group Sales or Clearance Sales.
• Does not apply to items designated as 'Clearance' on another site.

Please note: this price guarantee cannot be applied during the Halloween season, September 15th through October 31st.

Please contact CostumeStore Customer Service via email at customerservice@costumestore.com or via phone at 800-909-7867 Monday- Friday, 9am-5pm (CST). We will check to see if your order was completed and if your credit card was charged. If not, we can place the order for you again.  

For domestic orders, you can contact CostumeStore's Customer Service via email at customerservice@costumestore.com or via phone at 800-909-7867 M-F, 9am to 5pm (CST). We will check to see if your order was completed and if your credit card was charged. If necessary, we can place the order for you again.

Please note:  if you receive an error message stating that your credit card was declined, please double-check your billing address. Our system cannot validate credit cards unless the billing address with which the card is associated matches exactly.

We take your business seriously and will use every precaution necessary to ensure that your shopping experience is safe and exciting! CostumeStore.com is built on the best technology available, and provides the newest and highest rated security features on the internet! Secure Socket Layer encrypting keeps your private information and credit card information as secure as possible. Also remember that we do not sell any of your information to any third parties. Your email address and every other bit of your personal information will always remain confidential and NEVER be sold, or shared with any other outside company.

• CostumeStore.com is a wholly owned subsidiary of B2B Web Ventures, LLC. We value your business, your continued patronage, and most importantly, your trust. Therefore, we will not sell, rent, nor give away any domestic/international customers' e-mail address to other businesses. The reason we request your e-mail address is so we will be able to send you information regarding your order, (order confirmation, order processing, and tracking number). We may e-mail you coupons or discount offers in the future. Additionally, we may share information we collect at our Web site with other members of the B2B Web Ventures family. They may use this information to offer you products and services that may be of interest to you.
• If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services. If you do not wish to receive such mailings, please contact us and we will remove you from our mailing list. If you have placed an order with our company, we may share your mailing address information with other reputable companies so that you may receive mailings and other offers from those companies for products or services we think you might find interesting. However, if you would like to have your name put on our do-not-share list, please contact us and we will be sure your name is removed from the list we share with other carefully selected organizations.
• If you do not wish to receive any promotional offers from us, simply go to our unsubscribe page and enter in your email address to unsubscribe. Please do NOT respond to the original email.
• We thank you for your business and trust

To help protect you from identity theft and credit card fraud, CostumeStore.com has teamed up with ScanAlert™ and is now tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE® mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, and Discover. For more details. BACK TO TOP If you still need help, please contact us.

E-Mail: customerservice@costumestore.com
Our goal is to answer all email inquiries within 24-48 hours.
Phone: 1-800-909-STORE (7867)
Hours: 9:00am-5:00pm Monday-Friday
(Central Daylight Time)
Fax: 1-214-722-1230
Address: CostumeStore.com
2501 Oak Lawn Ave
Suite 400
Dallas, TX 75219